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GUEST POLICIES

APPOINTMENTS

We recommend booking appointments in advance to receive your preferred date, time for your services. Appointments may be made in person at the Spa, online, or by calling the Spa directly at 540-316-6112. We will do our best to book you with the service professional of your choice but due to our rotating schedule, cannot guarantee you will have the same service professional each time.

ARRIVAL

Please arrive at least 15 minutes prior to your appointment so you can wind down, complete necessary paperwork and have time to relax before your service.

HEALTH CONDITIONS

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

SPAAAH VOICES PLEASE

We strive to provide the ultimate spa environment for each guest. We all love connecting on our phones, but tranquility comes at a small price… a tiny break from the outside world. Please use a quiet spaaah voice when you’re at the spa, and please, take a small break and turn off your cell phone for your time in the spa.

GRATUITY

Gratuities are not included in the price of our services, this is left to your discretion. If you are pleased with the Spa services you have received, it is customary to give a 15% to 20% gratuity to your service professional. You may tip in the room or upon check out at the front desk with cash or check in our provided envelopes.

LATE ARRIVALS

Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

CANCELLATION POLICY

NOVA DAYSPA is a small, personalized spa. We know that sometimes things come up, but please, give us 24 hours notice when canceling or rescheduling individual appointments. Everyone hates doing it – but we reserve the right to charge a $25 cancellation fee. There will be a charge for cancellations made less than 24 hours in advance and for no shows.

PAYMENTS

We accept cash, checks, and major credit cards. There will be a $35.00 fee for Returned Checks. Spa specials cannot be used in combination with any other offer or promotions. We currently do not offer or accept gift cards.

REFUNDS

It is our mission to provide you with quality skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use we will provide refunds on any unopened products within 7 days of purchase, provided a receipt is presented. We are unable to process any returns or reimburse any payment transaction on any spa services or treatments that are purchased.

PROFESSIONALISM

Our trained estheticians are here solely to help improve your wellness and relaxation. If a spa professional ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. We reserve the right to deny service to those acting in a way that disrupts business and/or could cause harm to guests and staff.

NONTRANSFER

Though we are partners with Rejuvalase Medspa and NoVa Laser and Esthetics Training, all transactions, paperwork, client account credit, etc. cannot be transferred between businesses. Rejuvalase Medspa Perfect 10 Members are eligible for a 10% discount on services.

APPOINTMENTS

We recommend booking appointments in advance to receive your preferred date, time for your services. Appointments may be made in person at the Spa, online, or by calling the Spa directly at 540-316-6112. We will do our best to book you with the service professional of your choice but due to our rotating schedule, cannot guarantee you will have the same service professional each time.

ARRIVAL

Please arrive at least 15 minutes prior to your appointment so you can wind down, complete necessary paperwork and have time to relax before your service.

HEALTH CONDITIONS

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

SPAAAH VOICES PLEASE

We strive to provide the ultimate spa environment for each guest. We all love connecting on our phones, but tranquility comes at a small price… a tiny break from the outside world. Please use a quiet spaaah voice when you’re at the spa, and please, take a small break and turn off your cell phone for your time in the spa.

GRATUITY

Gratuities are not included in the price of our services, this is left to your discretion. If you are pleased with the Spa services you have received, it is customary to give a 15% to 20% gratuity to your service professional. You may tip in the room or upon check out at the front desk with cash or check in our provided envelopes.

LATE ARRIVALS

Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

CANCELLATION POLICY

NOVA DAYSPA is a small, personalized spa. We know that sometimes things come up, but please, give us 24 hours notice when canceling or rescheduling individual appointments. Everyone hates doing it – but we reserve the right to charge a $25 cancellation fee. There will be a charge for cancellations made less than 24 hours in advance and for no shows.

PAYMENTS

We accept cash, checks, and major credit cards. There will be a $35.00 fee for Returned Checks. Spa specials cannot be used in combination with any other offer or promotions. We currently do not offer or accept gift cards.

REFUNDS

It is our mission to provide you with quality skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use we will provide refunds on any unopened products within 7 days of purchase, provided a receipt is presented. We are unable to process any returns or reimburse any payment transaction on any spa services or treatments that are purchased.

PROFESSIONALISM

Our trained estheticians are here solely to help improve your wellness and relaxation. If a spa professional ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. We reserve the right to deny service to those acting in a way that disrupts business and/or could cause harm to guests and staff.

NONTRANSFER

Though we are partners with Rejuvalase Medspa and NoVa Laser and Esthetics Training, all transactions, paperwork, client account credit, etc. cannot be transferred between businesses. Rejuvalase Medspa Perfect 10 Members are eligible for a 10% discount on services.

BOOK NOW

We care about your well-being, start a good skin care routine with us. Schedule your appointment today!

Our services are designed with integrity, focusing on client comfort and treatments created for results. And, above all else, we add a dash of fun!