Spa Policies


We recommend booking appointments in advance to receive your preferred date, time for your services. Appointments may be made in person at the spa, online, or by calling the spa directly at 540-720-1444. We will do our best to book you with the service provider of your choice but due to our rotating schedule and class schedule we cannot guarantee you will have the same service professional each time.


Please arrive at least 15 minutes prior to your appointment so you can wind down, complete necessary paperwork & have time to relax before your service.


Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.


We strive to provide the ultimate spa environment for each guest. We all love connecting on our phones, but tranquility comes at a small price… a tiny break from the outside world. Please use a quiet spaaah voice when you’re at the spa, & please, take a small break and turn off your cell phone for your time in the spa.


Gratuities are not included in the price of our services, this is completely left to your discretion. If you are pleased with the services you have received, it is customary to give a 15% to 20% gratuity to your service provider. You may tip in the room or upon check out at the front desk with credit card, cash, or check in our provided envelopes.


Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price may apply.


We know that sometimes things come up, but please, give us 24 hours notice when canceling or rescheduling individual appointments. Everyone hates doing it – but we reserve the right to charge a $25 cancellation fee. There may be a charge for cancellations made less than 24 hours in advance and for no shows.


We accept cash, checks, and major credit cards. There will be a $35.00 fee for returned checks. Spa specials cannot be used in combination with any other offer or promotions. We currently do not offer or accept gift cards.


It is our mission to provide you with quality skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use we will provide refunds on any unopened products within 7 days of purchase, provided a receipt is presented. We are unable to process any returns or reimburse any payment transaction on any spa services or treatments that are purchased.


Our instructors and esthetic students are here solely to help improve your wellness and relaxation. If a spa provider ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately & direct you to the front desk. We reserve the right to deny service to those acting in a way that disrupts business and/or could cause harm to guests and staff.


Though we are partners with Rejuvalase Medspa all transactions, paperwork, client account credit, etc. cannot be transferred between businesses. Rejuvalase Medspa Perfect 10 Members are eligible for a 10% discount on services.